Terms & Conditions

FIAMMETTAV HOME COLLECTION – TERMS & CONDITIONS
www.fiammettav.com

and

https://fiammettav-srl.myshopify.com/

The terms and conditions apply to the use of these Websites and by using these Websites you agree to be bound by the terms and conditions set out below. If you do not agree to these terms and conditions you may not use or access these websites. We advise all our customers to carefully read our Terms and Conditions prior to placing an order, to avoid any inconvenience for either party. If you have any questions relating to these terms and conditions, please contact our Customer Care team by email – info@fiammettav.com, or call us on +39 0585846300 Monday to Friday, 09:00 – 18:00 GMT+1 time zone.

Website Registration
When you place an order, or register as a customer the personal information which you are required to provide must be true, accurate, current and complete in all respects. You must notify us immediately of any changes to the personal information by contacting us by email on info@fiammettav.com. For more details on how we collect your personal data and what we do with it, please consult our privacy policy.

Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of conditions by you or any other liabilities arising out of your use of this website, or by the use of any other person accessing the website using your shopping account and/or your personal information.

Prices & Payment
1. Prices for products as displayed on the website include Italian VAT (where applicable) at the current rate and exclude any delivery charges.
2. We reserve the right to amend prices at any time.
3. Should the occasion arise that the incorrect price for a product is displayed on the website due to a system glitch or human error, we reserve the right to cancel any orders made for products at the incorrect price and refund all monies that have been paid. We are not obliged to honour the incorrect price in any future orders. In the unlikely event that this should occur we will contact you to advise of this as soon as possible.
4. You must pay in full for the products (including any applicable delivery charges) at the time of placing your order.
5. We endeavor to provide you with an accurate shipping cost at the time you place your order. Once you have placed your order, we will contact you to advise you of any extra cost involved in delivery before we continue to process your order.
6. Ownership in the products we supply to you will not pass until we have received all sums due (including delivery charges).

Ordering
1. The Order Confirmation Email is not an acceptance of your order and does not indicate you have entered into this contract. You will enter into a contract with, and your order is deemed to be accepted by FiammettaV Home Collection at the point at which goods are dispatched via courier, a Home Delivery date is agreed.
2. Payment for your order will be charged when you place the order.
3. The lead time or delivery date given at the time of placing the order are estimates only and these are considered as accepted by the customer.
4. Non-acceptance of an order may be a result of one of, but not limited, to the following conditions: a. The products you ordered are unavailable from stock. b. The supplier has discontinued the products you have ordered. c. Our inability to obtain authorisation for your payment. d. Your order has not passed our fraud screening process e. The identification of a pricing or product description error. f. You are purchasing an age restricted product and we are not able to verify that you are over the required age. g. An item is unable to be shipped overseas to your given delivery address, due to transport or import restrictions 6. The contract will be conducted in English or Italian.

International Orders
1. For customers purchasing from outside Italy the shipping costs shown on the website and Order Confirmation are given as an estimate only. We endeavor to give the most accurate price, but due to variance in size and weight of our goods, shipping can incur additional charges.
2. If there is a difference in the shipping costs, we will contact you either by e-mail or telephone to advise you of the costs and discuss the options.
3. For customers purchasing goods to be shipped outside the EU, upon delivery to these countries you may be liable for import duty and local taxes on your order, which will need to be paid to the carrier or local tax office before they will release the goods.
4. We advise that all International customers contact their local tax office if they require more information about this: we regret that FiammettaV Home Collection is unable to offer guidance on such duties or taxes.

Cancellation & Returns
We want you to be completely satisfied with your purchase and if for any reason the items you have ordered do not meet your expectations we will be happy for you to exchange these for another item of the same value or refund you in full. Regulation:
In the EU you have the right to return these purchases within 14 days for a full refund.
The14-day "cooling off" period does not apply to goods made to order or clearly personalised


How to cancel a purchase
You must immediately inform FiammettaV Home Collection via email at info@fiammettav.com  if you want to cancel the purchase. It is not enough to just send the goods back, FiammettaV Home Collection must be promptly informed.
You must send the unused goods back within 14 days of informing FiammettaV Home Collection.
FiammettaV Home Collection charges you for returning the goods.

Refunds
FiammettaV Home Collection will reimburse to you the amount in relation to goods to which cancellation rights apply.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied. Please return your goods to us in the exact condition you received them, including original packaging, to FiammettaV srl, Via Ilice 15, 54033 Carrara (MS), Italy. It is your responsibility to ensure that the goods you are purchasing can be delivered into the property and within the area of intended use. FiammettaV Home Collection is not responsible should the goods not fit into your property.  It will be deemed that you have taken delivery of your order and you will be liable for storage fees and any the cost of any additional delivery attempts. Delivery teams are unable to attach goods to walls or install any electrical goods.

Delivery
1. A delivery can only be arranged once any outstanding balance has been settled.
2. You or your representative accepting the delivery will be asked to sign the Delivery Note. Please ensure that you or your representative have inspected the goods thoroughly before signing as FiammettaV Home Collection cannot be held liable for any damage reported once the delivery team has left the premises.
3. Should there be any problem with your delivery please contact the Customer Care via email info@fiammettav.com or phone: +39 0585846300 Monday to Friday, 09:00 – 18:00 GMT+1 before the delivery team leave and they will work on a solution to resolve the problem. Please record any problems on the delivery note.
4. If you are receiving a courier or drop off service you should only accept and sign for the goods if the packaging is undamaged. Any claims for damage to the goods must be reported within 24 hours of receiving the delivery by emailing info@fiammettav.com or calling +39 0585846300 . Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality of the goods. If you are not accepting the delivery please ensure that this is recorded on the delivery note and you contact our Customer Care team so we can work on resolving the problem.

Description of Products
1. Unless explicitly stated, all our goods are suitable only for general domestic use.
2. FiammettaV Home Collection takes all reasonable care to ensure that the product descriptions and details appearing on the Website are correct at the time that the product was first published on the website.
3. Although we aim to keep the Website as up to date as possible, the information at any particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy.
4. While every effort has been made to portray items accurately through detailed imagery, variations may occur.
5. Each object created by FiammettaV Home Collection is a unique piece due to the different veins and shades of each block of marble. All objects are handmade in Italy so slight variations in shape, color and size must be considered a value and guarantee of a crafted product.
6. For the same product purchased in multiples, or in two or more orders, we can not guarantee that the goods supplied are of the same lot or that the colors correspond exactly even between products with the same code.
7. FiammettaV Home Collection can not guarantee that the products are exactly as in the images used.
8. All measurements given are approximate.

Age Restrictions
1. If you are under 18 you may use this Website only under the supervision of a parent or guardian.
2. We cannot sell knives to persons under the age of 18. It is illegal to buy restricted products if you are under age, or to buy restricted products for someone else who is under age.
3. By placing an order for an item that by law we are only permitted to sell to customers who are 18 years or older, you are confirming to us that you are 18 years or older.

Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. You agree that, fully permitted by applicable law, we will not be responsible or liable (whether in contract, tort or otherwise), under any circumstances, for any of the following Conditions:
1. Interruption of business
2. Access delays or access interruptions to the Website
3. Data non-delivery, mis-delivery, corruption, destruction or other modification
4. Loss or damages of any sort incurred as a result of dealings with or the presence of off-Website links on the Website
5. Computer viruses, system failure or malfunction which may occur in connection with your use of the Website, including during hyperlinks to or from third party websites
6. Any inaccuracies, missions or misleading, false or deceptive statement in the content
7. Events beyond our reasonable control. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what FiammettaV Home Collection and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions. Law The Conditions shall be governed by and construed in accordance with the laws of Italy and you irrevocably submit to the exclusive jurisdiction of the Italian law.

Legal identity
FiammettaV Home Collection is the trading name of  FiammettaV srl. The site is owned and operated by FiammettaV srl. registered in Italy with VAT number IT01364310456.
The registered office is Via Ilice 15, 54033 Carrara (MS), Italy.

If you have any questions on any aspect of FiammettaV Home Collection please contact us: Email: info@fiammettav.com, Phone: +39 0585846300 Monday to Friday, 09:00 – 18:00 GMT+1 time zone. Post: FiammettaV srl,  Via Ilice 15, 54033 Carrara (MS), Italy.